Frequently Asked Questions

Yes. Once you purchase a package, the complete source code is handed over to you with full ownership rights, there's no recurring licensing fee tied to code access.

Yes, K-Edusity is delivered as a white-label LMS that you can deploy on your own domain and hosting infrastructure (or we can assist with setup as a separate hosting/support service).

Yes, K-Edusity is white-label by design. You can rename the platform, apply your own logo, color scheme, and branding across the Admin, Instructor, and Student panels.

The base package price is a one-time purchase cost. Optional ongoing costs, hosting, annual maintenance/support renewal, or paid add-ons, are clearly separated and only apply if you choose them. We'll always confirm this in writing before you pay.

The Android app is part of the higher-tier package (Web + Android). The base/web-only package covers the web platform across all three panels; the Android app is an add-on if not already included in your chosen package.

This depends on the package and hosting tier you choose. Some packages are commission-based per instructor; others are capped or unlimited. We'll clarify the exact limits for your chosen plan before purchase.

If your package includes AI-powered tools (e.g., content generation), any third-party API usage (such as OpenAI) is billed separately based on usage, since that's a pass-through cost from the API provider, not a Kriscent markup.

Basic Zoom integration is included in applicable packages. If you require premium Zoom features (large meeting capacity, cloud recording, etc.), those depend on your own Zoom subscription tier.

Yes, the Instructor panel supports multi-format content uploads, presentations, documents, videos, and quiz/assessment modules, as part of the core course-building toolkit.

Yes, certificate templates and assessment/quiz creation are configurable by Admin/Instructor roles within the platform.

Yes. K-Edusity's panel structure (Admin/Instructor/Student) can be customised to fit your specific pedagogy, course hierarchy, or branded learning methodology, as a scoped customisation project.

Cost and timeline depend on the scope, how many modules are being changed, new features added, and integration complexity. We provide a separate quotation and milestone-based timeline once requirements are finalised.

Minor bug fixes and platform stability updates are typically included for a defined support period after purchase. Major new feature releases or version upgrades may be offered as optional paid upgrades, this will be specified in your SoW.

Standard packages include a defined post-launch support window (bug fixes, deployment assistance). Extended annual support/maintenance plans are available separately.

Yes, we offer a walkthrough/demo of the Admin, Instructor, and Student panels so you can evaluate the platform firsthand before committing.